Refund policy

Returns & Refunds Policy

If you wish to return your order, please follow the instructions included on the packing slip enclosed with your parcel.

Returns

  • Items must be returned within our returns period in their original, unworn, unwashed condition with all original tags attached.

  • It is the customer's responsibility to pay the cost of return postage unless the item is faulty or incorrect.

  • We strongly recommend using a tracked postal service, as Cotswold Fox cannot accept responsibility for returns lost in transit.

  • Items must be returned within 30 days from receiving.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 12 days.

Please note that the original shipping charge is non-refundable unless the item was faulty or sent in error. A return fee of £1 will also be taken off your refund. 

Condition of Returned Items

All returned items must be in the same condition in which they were received.

Items showing signs of wear, washing, damage, staining, pet hair, odours, makeup, or any other condition that prevents them from being sold as new will not be eligible for a refund or exchange and will be returned to the customer.

We appreciate your understanding, as we are unable to resell products that are not in brand-new condition.