To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Please put the original packing slip in with your return or a note with your order number or we won't know who it's from!
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition, unwashed and unworn
- With the label still attached and in the original packaging (if possible) with your name and order number enclosed
- If your item doesn't have the swing label attached or has clearly been worn we unfortuntely cannot offer you a full refund
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
- If there is no response from the customer after an initial email regarding a complaint or refund request which Cotswold Fox have responded to after 2 months, we will close the case and a refund, return, or exchange will no longer be accessible for the customer.