How do our products fit?
We always recommend sticking with your normal size as our products follow the standard UK size guide. In each product description we have a 'model wears' section, stating what size the model wears and their measurements, which can be useful for your own comparisons. Our size guide should also be able to help, but if you're in any doubt, please use our live chat where we can assist you (not a robot!)
What's our shipping time?
We aim to get all orders delivered to you within 2-4 working days. Our shipping cost in free and we use the Royal Mail Tracked 48hr service.
How do I care for my product?
We recommend washing every product inside out at 30 degrees with similar products. Please do not bleach, tumble dry or dry clean.
Can I amend my shipping address/product size ordered?
Depending on how quickly you can advise us of the correct shipping address or alternative size required, we may be able to make this change before your order leaves the warehouse. As many of our processes are automated, time is of the essence.
Do you stock anything larger than an XL?
Watch this space! XXL is coming in our new AW24 drop in September. Make sure to sign up to our mailing list to be the first to know.
There’s an issue with the tracking for my parcel. Can you help?
We send out orders using Royal Mail for reliability, though there can be occasional delays to its 48hr delivery service.
Please flag any significant delays to us by email to info@cotswoldfox.com or via Shopify messenger and we will chase your parcel up on your behalf.
I’ve not received all the items in my order. What should I do?
First, check to make sure that any missing item is not on pre-order. You may be able to find an update by revisiting the specific product page if this is the case.
If that does not apply, please email info@cotswoldfox.com with details. Should you receive an item in the wrong size or colour, we can sort that out for you too.
How do I go about returning or exchanging an item purchased online?
To access our dedicated online returns portal, you’ll need to enter your email address or phone number, as well as your order number, then simply submit your request, so that we can approve it.
Do you offer refunds or exchanges for items bought at shows?
Customers who purchased an item from us at an event can still request refunds or exchanges. To get the ball rolling, please email info@cotswoldfox.com with details.
I think I might have received a faulty garment, what happens next?
If you are worried about any of product purchased from us and think it might be faulty, please contact us by email as soon as possible. Attaching photos of the problem will help us investigate the issue and make it faster for us to fix it for you as well.
Where do you ship?
We can ship anywhere in the world!
Does Cotswold Fox ever sponsor or provide raffle prizes for events?
We receive no shortage of enquiries from events organisers, so it is important that any potential partnership is relevant to the brand. Please make sure that any request is personal and highlights why Cotswold Fox would be an ideal partner for your event.
